Privacy policy

Last Updated: July 21, 2026

 

This Privacy Policy explains how Sherpa Chai, LLC collects, uses, discloses, retains, and protects personal information when you visit SherpaChai.com, create an account, place an order, contact us, submit content, or otherwise interact with our website, online store, communications, and related services.

In this Privacy Policy, “Sherpa Chai,” “we,” “us,” and “our” refer to Sherpa Chai, LLC. “You” and “your” refer to a customer, visitor, account holder, or other person whose personal information we process. The website and related services are referred to as the “Services.”

Privacy at a Glance

Business: Sherpa Chai, LLC, based in Louisville, Colorado

Website: SherpaChai.com, operated using Shopify

Primary Uses: Orders, payments, delivery, accounts, customer service, security, analytics, and marketing

Main Providers: Shopify, payment processors, UPS, technology providers, and selected marketing or analytics partners

Privacy Requests: orders@sherpachai.com

Advertising Choices: Use the Site’s privacy choices or data-sharing opt-out link, where available, or contact us.

1. Scope of This Policy

This Privacy Policy applies to personal information processed through the Services, including information collected during browsing, account registration, checkout, payment, order fulfillment, delivery, customer support, product reviews, promotions, and other interactions with Sherpa Chai.

This Privacy Policy does not govern the independent privacy practices of third parties whose websites, applications, or services are linked from the Services. Those parties provide their own privacy notices.

2. Personal Information We Collect

The information we collect depends on how you interact with the Services and which Shopify features, applications, analytics tools, advertising tools, and communication services are enabled.

A. Information You Provide Directly

• Contact information, including your name, email address, telephone number, billing address, and shipping address.
• Account information, including login credentials, account preferences, saved addresses, and account activity.
• Order and transaction information, including products purchased, quantities, order history, returns, refunds, discounts, and delivery details.
• Checkout and payment-related information. Full payment-card details are generally collected and processed by Shopify, Shopify Payments, or another payment processor rather than stored directly by Sherpa Chai.
• Customer-service information, including messages, questions, complaints, photographs, product-quality reports, and other information you send to us.
• Marketing preferences, including whether you have agreed to receive promotional email or other marketing communications.
• User content, including product reviews, testimonials, photographs, comments, suggestions, or other content you submit.
• Promotion information, including entries, eligibility details, and communications relating to a contest, giveaway, or promotional offer.

B. Information Collected Automatically

• Device and network information, including IP address, browser type, operating system, device identifiers, language, and approximate location derived from an IP address.
• Usage information, including pages viewed, products searched or viewed, links selected, items added to a cart, checkout activity, referral sources, timestamps, and interactions with the Services.
• Cookie and tracking information, including cookie identifiers, pixel data, session information, advertising identifiers, and similar technologies.
• Security and fraud information, including login activity, checkout risk indicators, transaction patterns, and information used to detect unauthorized or unlawful activity.
• Communication engagement information, including whether an email was delivered, opened, or selected, when the communication provider supplies that information.

C. Information Received From Other Sources

We may receive information from:

• Shopify and Shopify applications used to operate the online store.
• Payment processors and fraud-prevention providers.
• UPS and other shipping, delivery, or fulfillment providers.
• Marketing, advertising, analytics, and social-media platforms, depending on the tools enabled for the Services.
• Customer-review, customer-support, and email-service providers.
• Publicly available sources, referral partners, or other persons when permitted by law.

3. How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain, and improve the Services.
• Create and manage customer accounts.
• Process payments, orders, discounts, returns, refunds, and replacements.
• Pack, ship, track, and deliver products.
• Confirm orders and send transactional communications.
• Respond to questions, complaints, product-quality concerns, and customer-service requests.
• Personalize website content and improve the shopping experience.
• Understand website performance, product interest, and customer activity.
• Conduct analytics, testing, troubleshooting, and business planning.
• Detect, prevent, investigate, and respond to fraud, abuse, security incidents, chargebacks, and unlawful activity.
• Protect the rights, property, safety, and integrity of Sherpa Chai, our customers, our providers, and the public.
• Send promotional communications where permitted and manage your marketing preferences.
• Display and moderate reviews, testimonials, photographs, and other submitted content.
• Comply with tax, accounting, food-safety, consumer-protection, recordkeeping, legal, and regulatory obligations.
• Establish, exercise, or defend legal claims and enforce our Terms and Conditions.
• Support a merger, financing, acquisition, reorganization, sale, or transfer involving all or part of our business.

4. Cookies and Similar Technologies

The Services use cookies, pixels, tags, local storage, software development tools, and similar technologies. These technologies may be placed by Sherpa Chai, Shopify, Shopify applications, analytics providers, advertising providers, social-media platforms, or other service providers.

We may use these technologies for the following purposes:

• Strictly necessary functions: Checkout, cart operation, account login, security, fraud prevention, and website stability.
• Preferences and functionality: Remembering selections and improving site features.
• Analytics and performance: Measuring visits, traffic sources, product interest, and site performance.
• Advertising and marketing: Measuring campaigns, limiting repeated ads, and presenting more relevant advertising where permitted.

You may manage cookies through the cookie banner or customer privacy controls displayed on the Site, where available. You may also adjust your browser settings. Blocking necessary cookies may prevent parts of the Services from functioning correctly.

5. Shopify and Shopify Services

The Services are hosted and operated using Shopify. Shopify processes personal information to provide ecommerce, checkout, payment, security, fraud-prevention, account, analytics, and related services.

Depending on the Shopify settings and features enabled for the store, Shopify may process information to provide enhanced services, including Shopify Network Intelligence.

For certain processing activities, Shopify may act as a service provider to Sherpa Chai. For other processing activities, Shopify may act independently under its own privacy terms.

You may review Shopify’s consumer privacy information and privacy controls through Shopify’s official privacy pages. Where required, the Site will provide a data-sharing opt-out page or another privacy control.

6. Payment Processing

Payments are processed by Shopify Payments or another payment processor made available during checkout.

Payment processors may collect payment-card information, billing information, transaction identifiers, authentication information, and fraud-prevention data.

Sherpa Chai generally does not receive or store complete payment-card numbers. Payment providers process payment information under their own terms and privacy notices.

7. How We Disclose Personal Information

We disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy, at your direction, or as permitted or required by law.

Personal information may be disclosed to:

• Shopify and ecommerce providers that host and operate the Services.
• Payment processors, banks, card networks, and fraud-prevention providers.
• UPS and other shipping, delivery, warehousing, or fulfillment providers.
• Website hosting, cloud storage, cybersecurity, information-technology, and technical-support providers.
• Customer-service, email, communication, review, and account-management providers.
• Analytics, advertising, and social-media partners, depending on the tools enabled and your privacy choices.
• Accountants, insurers, auditors, consultants, attorneys, and other professional advisers.
• Government authorities, regulators, courts, law-enforcement agencies, or other parties when disclosure is required or permitted by law.
• Parties involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.
• Other parties when you direct us to disclose information or provide consent.

Service providers are expected to process personal information for authorized business purposes and protect it under applicable contractual and legal obligations.

8. Sale, Sharing, and Targeted Advertising

Sherpa Chai does not knowingly sell personal information for monetary consideration.

Some disclosures of identifiers, device information, internet activity, or commercial information to advertising, analytics, social-media, or Shopify enhanced-service providers may be considered a “sale,” “sharing,” or processing for targeted advertising under certain state privacy laws, even when no money is exchanged.

Where applicable, you may opt out by using the “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” or data-sharing opt-out link displayed on the Site. You may also contact orders@sherpachai.com.

Where required by law and supported by our systems, we process recognized browser-based universal opt-out signals, such as Global Privacy Control, as an opt-out request for the browser and device sending the signal.

Sherpa Chai does not knowingly sell or share the personal information of consumers under 16 years of age.

9. Marketing and Transactional Communications

Transactional Communications

We may send communications needed to operate your account or complete a transaction. These may include account notices, password resets, order confirmations, payment notices, shipping updates, return information, product-safety notices, and customer-service responses.

You cannot opt out of communications that are necessary to complete an active transaction or provide requested services.

Marketing Communications

Where permitted by law, we may send promotional emails about products, offers, events, or company news.

You may unsubscribe by using the unsubscribe link provided in a marketing email or by contacting orders@sherpachai.com.

Unsubscribing from marketing does not stop necessary transactional, legal, security, or product-safety communications.

10. Reviews, Testimonials, and User Content

If you submit a review, testimonial, photograph, comment, or other content, we may collect and display the content, your chosen display name, rating, submission date, and other information you choose to make public.

Public content may be visible to other users and may be copied or shared outside our control. Do not include information you do not want publicly displayed.

Our rights to use submitted content are also governed by our Terms and Conditions.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts, complete transactions, comply with tax and recordkeeping obligations, prevent fraud, resolve disputes, enforce agreements, and meet legal or regulatory requirements.

Retention periods vary based on the type of information, the reason it was collected, account activity, legal requirements, and operational needs.

We may retain transaction records after an account is closed or a deletion request is completed when retention is required or permitted by law.

When personal information is no longer reasonably needed, we may delete, de-identify, or securely isolate it, subject to technical limitations and lawful backup-retention practices.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, transmission method, payment system, or storage system can be guaranteed completely secure.

You are responsible for protecting your password and account credentials and for notifying us promptly of suspected unauthorized access.

13. Your Choices

Account Information

You may review or update certain account details through your customer account.

Marketing Emails

Use the unsubscribe link in a promotional email or contact us.

Cookies

Use the Site’s cookie banner or privacy controls, where available, and adjust your browser settings.

Advertising and Data Sharing

Use the Site’s privacy choices or data-sharing opt-out page, where available.

Global Privacy Control

Enable a supported universal opt-out signal in your browser or browser extension.

Reviews and Public Content

Contact us to request removal or correction, subject to legal and operational limits.

14. U.S. State Privacy Rights

Depending on your state of residence and whether an applicable privacy law covers Sherpa Chai’s processing, you may have some or all of the following rights:

• Confirm whether we process your personal information.
• Access personal information we maintain about you.
• Correct inaccurate personal information.
• Delete personal information, subject to legal exceptions.
• Receive a portable copy of certain personal information.
• Opt out of the sale or sharing of personal information.
• Opt out of targeted advertising.
• Limit certain uses or disclosures of sensitive personal information, where applicable.
• Appeal a denial of a privacy request, where applicable.
• Receive equal service and pricing without unlawful discrimination for exercising your privacy rights.

How to Submit a Privacy Request

Submit a request by emailing orders@sherpachai.com with the subject line “Privacy Request.”

State your name, the email address associated with your account or order, your state of residence, and the right you want to exercise.

You may also use a privacy request form, data-sharing opt-out page, or customer privacy control made available on the Site.

We may need to verify your identity before completing a request. Verification may require matching information you provide with information already associated with your account or order.

We will not request more information than reasonably necessary.

An authorized agent may submit a request where permitted by law. We may require proof of the agent’s authority and may ask you to confirm the request directly.

We may deny or limit a request when an exception applies, including when information is needed to complete a transaction, maintain security, prevent fraud, comply with law, exercise legal rights, or preserve another person’s rights.

Appeals

If applicable law gives you a right to appeal and we deny your request, you may appeal by replying to our decision or emailing orders@sherpachai.com with the subject line “Privacy Appeal.”

Include enough information for us to review the decision.

15. California Privacy Disclosures

California law may provide eligible residents with rights to know, access, correct, delete, and obtain information about categories of personal information collected, sources, business purposes, and recipients.

Eligible residents may also have the right to opt out of the sale or sharing of personal information and to limit certain uses of sensitive personal information.

During the preceding 12 months, we may have collected the following categories, depending on your interaction with the Services:

We collect these categories from you, your device, Shopify, payment providers, shipping providers, service providers, and other sources described in this Privacy Policy.

We disclose these categories to the categories of recipients described above.

We do not knowingly sell personal information for money.

Depending on the advertising, analytics, social-media, or Shopify features enabled, disclosures of identifiers, commercial information, or internet activity may be treated as a sale or sharing under California law.

Eligible residents may opt out through the Site’s privacy choices link or by contacting us.

16. Colorado Privacy Rights

If the Colorado Privacy Act applies to Sherpa Chai’s processing, eligible Colorado residents may have rights to access, correct, delete, and obtain portable personal information.

They may also have the right to opt out of targeted advertising, the sale of personal data, and certain profiling.

Where required, we recognize valid universal opt-out signals supported by our systems.

Colorado residents may submit requests and appeals through the methods described in Section 14.

17. Sensitive Personal Information

Sherpa Chai does not intend to collect sensitive personal information such as Social Security numbers, government identification numbers, precise geolocation, health diagnoses, biometric identifiers, or account passwords for unrelated third-party services.

Payment authentication and account credentials may be processed by Shopify or payment providers.

Please do not send sensitive personal information through ordinary customer-service messages unless it is reasonably necessary and specifically requested.

18. Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information online from children under 13.

If you are a parent or legal guardian and believe a child under 13 has provided personal information, contact orders@sherpachai.com.

We will review the request and take appropriate action.

19. International Data Processing

Although Sherpa Chai currently sells and ships products within the United States, Shopify and other service providers may process personal information in the United States, Canada, or other countries where they or their service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your state.

We rely on applicable contractual, technical, and legal safeguards when required.

20. Third-Party Websites and Services

The Services may contain links to third-party websites, social-media platforms, payment services, or other services.

Sherpa Chai does not control their privacy or security practices.

Review the privacy notice of a third party before providing information.

21. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, Shopify settings, technologies, or legal obligations.

The revised Privacy Policy will be posted on SherpaChai.com with an updated “Last Updated” date.

When required by law, we may provide additional notice by email or through a prominent notice on the Site.

22. Contact Us

For privacy questions, requests, or complaints, contact:

Business: Sherpa Chai, LLC
Email: orders@sherpachai.com
Website: SherpaChai.com
Location: Louisville, Colorado, United States

We will make reasonable efforts to respond within the period required by applicable law.

Please do not include complete payment-card information or unnecessary sensitive information in an email.